Terms of Service

1. General provisions and acceptance

These Terms of Service (the "Terms") are an agreement between you (the "User") and LLC-FZ NEED ("Wizard", "we") and govern the use of the Wizard service: Telegram bots running on the Wizard platform, including partner bots, Telegram mini apps, the website and the API (together, the "Service"). These Terms apply equally whichever bot on the Wizard platform you use the Service through.

These Terms are a public offer. You accept them in full and without reservation when you do any of the following:

• start using the Service;
• top up your balance or pay an invoice;
• place an order or sell Stars to the Service;
• connect the API or become a partner.

If you do not agree with these Terms, do not use the Service.

2. The Service

Through the Service you can:

• buy Telegram Stars for yourself or other users and sell Stars to the Service;
• get a Telegram Premium subscription;
• top up the GRAM balance of a Telegram account, which can be spent on gifts on the built-in Telegram marketplace;
• rent anonymous +888 numbers, usernames and collectible Telegram gifts;
• buy eSIMs and a VPN subscription;
• buy in-game currency, top up a Steam wallet, buy gift cards and subscription codes.

The sections, prices and terms of each product are shown in the bot before payment and may change.

Wizard is not affiliated with Telegram, Valve, Apple, Google, Sony or other rights holders. Their product names are used only to describe the goods.

3. Users

• You may use the Service if this is not prohibited by the laws of your country and the Telegram rules.
• You are responsible for access to your Telegram account and for all actions taken from it.
• Using several accounts to bypass limits and checks is prohibited.

4. Balance and payment

• Purchases in the bot are paid from an internal balance in US dollars. You can top it up with the methods the bot shows: bank card, SBP, crypto and others.
• Payments are accepted by payment providers. The fee of a payment method, if any, is shown before payment.
• If the balance is short, the bot offers to pay the difference. Once it is credited, the order is placed automatically. An invoice is valid for the limited time shown in the bot.
• If the price changes before payment, the bot tells you and shows the new price.
• The balance is meant for purchases in the Service, is not a deposit and earns no interest.
• Refund procedure. When funds are returned outside the Service, they are sent by the same method they were deposited with, or, if this is technically impossible, in USDT on the TON network to a wallet given by the User. The payment provider's refund fee may be deducted. Other sections of these Terms refer to this procedure.
• The unused remainder of funds deposited by the User is returned on request to support under the refund procedure, usually quickly and no later than 10 business days. Bonuses and rewards credited by the Service are not refunded as money.
• If the funds are subject to an order review (section 5) or a review after blocking (section 16), the refund period starts when that review is complete.

5. Orders and delivery

• Orders are delivered automatically, usually within a few minutes. Large orders and orders during peak load may take longer, up to 48 hours.
• Where possible, the bot checks the recipient before payment. The User is responsible for the data they enter (username, player ID, Steam login, wallet address, region).
• Large orders and orders with risk signs may go to an additional review, and the bot will tell you. A review usually takes a few hours and never more than 3 business days.
• During the review we may ask you to confirm that the payment was made by the owner of the payment method and to answer support's questions. We do not ask for identity documents.
• If the review is passed, the order is delivered. If it is not passed or the User declines it, the order is cancelled and the money is returned under the refund procedure (section 4).
• An order is complete when the item is credited to the recipient or the code is delivered to the User in the bot. The order status is shown in "My orders".

6. Telegram Stars, Telegram Premium and GRAM

• Stars are sold from 50 per order and credited to the account by @username.
• Premium is available for 3, 6 or 12 months. Premium cannot be gifted to an account with an active subscription.
• No password or login code is needed. We never ask for them.
• GRAM is credited to the Telegram account balance by @username, from 1 to 10,000 per order. GRAM can be spent within Telegram, including on gifts on the built-in marketplace.
• The use of Stars, Premium and GRAM is governed by the Telegram rules.

7. Selling Stars to the Service

• You can sell from 50 Stars. The rate and the payout are shown before you pay the invoice.
• To sell, the User enters a TON wallet address and a phone number and passes an automatic check. The check does not pass with a VPN turned on.
• Stars are transferred by paying an invoice in Telegram from the same account. The payout is made in USDT on the TON network with no withdrawal fee.
• Exchange addresses that require a MEMO are not supported. Funds sent to the address entered by the User are not returned.
• We may hold a payout for up to 21 days for review, including for a large sales volume in a short time, Star refunds in the history or signs of fraud. The bot tells you about the hold right away. We may ask for proof of where the Stars came from, for example a video.
• If the Stars are refunded through Telegram, the request is cancelled and no payout is made.

8. Rentals

• +888 numbers, usernames and gifts are rented for 1 day or longer. The maximum term depends on the item. Rights to a rented item do not pass to the User.
• A username or gift is linked to a profile, channel, group or bot via the official Telegram marketplace. The login code for a number is shown in the mini app.
• When the term ends, the item returns to its owner. A rental can be extended while it is active if the item owner allows it.
• A paid rental is not refundable. If the rental did not go through, the money returns to the balance automatically.

9. In-game currency, Steam, gift cards and subscriptions

• In-game currency is credited by player ID or delivered as a code. A Steam top-up is credited to the wallet by account login. Gift cards and subscriptions are delivered as codes in the bot.
• The User chooses the region that matches their account and is responsible for redeeming the code. The terms of using a code are set by its rights holder.
• Steam top-ups and delivered codes are not refundable once the order is complete. If a code does not work, contact support with the order number.

10. eSIM and VPN

• Before buying an eSIM, make sure your device supports eSIM. Countries, data and validity are shown in the bot. An eSIM can be topped up if the plan allows it.
• The VPN is provided as a subscription via the Happ app. One link connects several devices within the subscription limit. The free trial is given once.
• We do not guarantee access to specific websites and services through the VPN. The User agrees to use the VPN lawfully.

11. Refunds

• If an order is not completed, the money returns to the balance automatically.
• Once an order is complete, the following are not refundable: credited Stars and Premium, GRAM and Steam top-ups, in-game currency, delivered codes, paid rentals, issued eSIMs and VPN subscriptions. Exceptions are listed below.
• If a code does not activate, a subscription or eSIM does not work, or the item received does not match the order, contact support within 7 days of the order being completed with the order number and a screenshot of the error.
• If the problem is confirmed and is not caused by the User (choosing another region, entering wrong data, redeeming the code on another account), we will replace the item or, if a replacement is impossible, refund its cost to the balance.
• In other cases, contact support with the order number; each case is decided individually.

12. Partner and referral programs

• A partner gets their own bot under their brand on the Wizard platform. Wizard handles payments, order delivery and buyer support in partner bots.
• Partner rewards are set individually. Partner payouts are made in USDT on the TON network.
• Under the referral program, the User gets a share of purchases made by invited users on the terms shown in the bot.
• We may change the program terms and refuse participation.

13. Prohibited conduct

It is prohibited to:

• use the Service for fraud, money laundering or other unlawful purposes;
• pay with someone else's payment methods without the owner's consent or dispute payments without grounds;
• refund Stars after selling them to the Service or otherwise obtain payouts without grounds;
• create several accounts or spoof device data to bypass limits and checks;
• interfere with the Service or exploit its bugs instead of reporting them.

14. Third-party services

The Service works through Telegram and its official marketplace, the TON blockchain, payment providers and other third parties. We are not responsible for their failures, delays and decisions, but we help resolve issues through support.

15. Limitation of liability

• The Service is provided "as is". We do not guarantee uninterrupted operation and are not liable for lost profits or indirect damages.
• Our liability for an order is limited to the amount paid for that order.
• We are not responsible for the consequences of incorrect data entered by the User.

16. Restriction of access and blocking

• We may restrict access to the Service, hold a payout or block an account if these Terms are breached, if there are signs of fraud, or if the law requires it.
• We may refuse service, including without giving reasons. In that case, paid orders are delivered or, if that is impossible, their cost and the remaining balance are returned under the refund procedure (section 4).
• If an account is blocked for breaching these Terms, we may hold the funds for a review. The review is usually quick and lasts no longer than 30 days from the blocking.
• The User learns about the blocking in the bot or from support. On request, support explains the grounds for blocking unless the law prohibits it or it would interfere with the review.
• When the review is complete, support communicates the decision. If damage to the Service is confirmed, for example from disputed payments or refunded Stars, we deduct its amount and provide the calculation. The rest of the funds, or all funds if no damage is confirmed within 30 days, are returned under the refund procedure (section 4).
• Holding a payout for selling Stars for up to 21 days is governed by section 7 and is not part of this review.
• A decision can be appealed through support.

17. Changes to these Terms

We may change these Terms. A new version is published on this page and takes effect when published. By continuing to use the Service, you accept the new version.

Orders already paid for are governed by the version of these Terms in effect at the time of payment.

18. Governing law and disputes

• These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
• Disputes are first resolved through support: message @WizardSupp and describe the situation with the order number. Contacting support is required before going to court.
• If a dispute is not resolved, it is heard by the competent courts of Dubai (UAE).

19. Miscellaneous

• These Terms are made in Russian. The translation is provided for convenience; if it differs, the Russian version prevails.
• If any provision is found invalid, the rest remain in force.
• Contacts: Telegram @WizardSupp, e-mail wizardbotsupp@gmail.com.
• Company details: LLC-FZ NEED, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Reg. number 2647085.01.